SEP 11, 2013

Packing your jewellery for shipping

So your online store is picking up steam. The orders are flying in. You’re doing it!

One of your biggest concerns at this point isn’t making a success (you’ve already done that) but providing your customers with their items in a safe and timely manner. You’ve probably already created a routine to box up your stock and send it off.

In this blog we’re going to look at how to properly pack the goods and ship them off.

The box

Great packaging shows off your business. It looks professional.

Think about it. How would you feel if the necklace you bought months ago turned up in a cardboard box? It wouldn’t reflect well on that business would it?

Purchasing quality comes at a price, but it’ll reflect well on your business and adequately protect the piece that’s being shipped.

I always recommend using two boxes. One inner box and then the outer. The inner should be specifically designed for necklaces, rings and so on.

Never underestimate the importance of the box.

The rattle

Unfortunately postal services and couriers aren’t the most delicate. There have been countless occasions that I’ve received broken items because they weren’t securely placed in the box and treated a little rough.

You don’t want this to happen to your customers do you?

Use whatever you have to to guarantee that the items of jewellery are securely in place. Bubble wrap, newspaper and packing peanuts are all great solutions.

The shipping

It’s no good investing time and money making sure that the item is well packaged only for it to return to you because the shipping details were illegible or incorrect.

I always say that you should type up the shipping details so that there’s no chance of it not being read correctly. Always make sure you proof read it too. One wrong number or house name could mean that it gets lost on the way.

Remember to include your address in case they need to ship it back to you.

Proper packing and shipping will all be part of your customer service which you should strive to make the best around.

Bad service will lose you a lot of custom. 

Created on 11th September 2013
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